2. Returns & Exchanges Policy

Last updated: 05/01/2025

2.1 Return Window

Unopened, undamaged boxes/bundles may be returned within 14 days of delivery for a refund or exchange.
Due to federal regulations, partially smoked/opened cigars are non‑returnable unless a manufacturing defect is confirmed.

2.2 How to Start a Return

Email returns@cubanoclub.com with your order # and reason.
We’ll issue an RMA number plus a prepaid return label (if applicable).
Pack items securely; include a copy of your invoice and the RMA on the outside.

2.3 Refunds

Refunds are issued to the original payment method within 5–7 business days of receiving and inspecting your return.
Shipping charges and Adult Signature fees are non‑refundable, except where we shipped the wrong or defective product.

2.4 Exchanges

Need a different vitola or blend? Request an exchange in your RMA email; we will invoice/credit any price difference.

2.5 Quality Guarantee

If you believe a cigar is defective (plugged, mold, etc.), photograph the issue within 48 hours and contact us. We will replace or credit at our discretion.