1. Shipping Policy

Last updated: 05/01/2025

1.1 Order Processing

Orders placed before 2 PM ET ship the next business day (Monday–Friday, excluding federal holidays).
We hand‑inspect every order to ensure product quality before it leaves our humidor.

1.2 Age Verification

Federal law prohibits the sale of tobacco products to anyone under 21.
At checkout, we verify your age and identity through our third‑party partner (Age Checker). If we cannot verify your age automatically, you will be prompted to upload a valid government‑issued photo ID.
All shipments are sent Adult Signature Required (21+) per carrier policy. A government‑issued photo ID matching the name on the package must be presented at delivery.

1.3 Shipping Methods & Rates

UPS® Ground Est. Transit 2‑5 business days | Adult Signature Fee† $6.95 | Base Rate* From $9.95

UPS® 2‑Day Air Est. Transit 2 business days | Adult Signature Fee† $6.95 | Base Rate* From $19.95

USPS® Priority Mail Est. Transit 2‑5 business days| Adult Signature Fee† $6.95 | Base Rate*From $9.95

*The exact rate is calculated at checkout by weight & destination. †Carrier‑assessed; we pass through at cost.

1.4 Restricted Jurisdictions

We do not ship cigars to the following locations due to state or local regulations:

Utah, Hawaii, Wyoming
Massachusetts & Washington, DC – flavored cigars only
Maryland – non‑premium (flavored / little) cigars
Alaska & Puerto Rico – currently unavailable due to carrier limitations
California and Connecticut require additional phone confirmation in compliance with SB‑39 / state statutes.

1.5 Tracking & Delivery

A tracking link is emailed once your label is created. If a delivery attempt fails, carriers will make 3 attempts before returning the package to us.

1.6 Lost or Damaged Shipments

Please notify us within 3 business days of a missing or visibly damaged package. Retain all packaging material and photographs so we may file a carrier claim.

1.7 Weather Holds

During extreme heat/cold, we may hold an order until conditions improve to protect cigar quality. We’ll notify you by email.

1.8 Customer Support

Questions? Email: support@cubanoclub.com Phone: 386.387.2323